Frequently Asked Questions
Yes, all our products are made from genuine leather.
Our business is based in Auckland, New Zealand.
Yes, we ship our products worldwide including Australia, New Zealand and worldwide. Please email us your query, if the products needs to be shipped outside New Zealand.
The shipping time depends on your location. We use a reliable shipping service, and you will receive an estimated delivery time when you place your order.
Yes, we offer returns or exchanges within 30 days of purchase. Please see our return policy for more information.
We recommend using a leather cleaner and conditioner to keep your product looking its best. Please see our care instructions for more information.
Yes, we offer custom orders for certain products. Please contact us for more information.
We accept a variety of payment methods, including credit cards, PayPal, and bank transfers. Please see our payment options for more information.
Yes, we offer wholesale pricing for bulk orders. Please contact us for more information.
If you have any issues with your order, please contact us immediately so we can help resolve the problem. We strive to provide excellent customer service and will do our best to make things right.
Yes, we take the security of our customers' information very seriously. Our website uses industry-standard encryption and security measures to protect your personal and payment information.
Our shipping rates vary depending on your location and the size of your order. You can see the shipping options and rates when you check out.
Once your order has shipped, you will receive a tracking number that you can use to track your package online.
We offer free shipping on orders over a certain amount. Please see our shipping policy for more information.
If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but if the order has already been shipped, we may not be able to cancel it.
Sales tax is calculated based on your location and will be added to your order total if applicable.
We offer refunds on products that are returned in their original condition within 30 days of purchase. Please see our return policy for more information.
Yes, we offer exchanges for certain products. Please see our exchange policy for more information.
You can contact customer service by email, phone, or through our website's contact form. We strive to respond to all inquiries within 24 hours.
Yes, we occasionally offer discounts and promotions to our customers. You can sign up for our newsletter or follow us on social media to stay informed about these offers.
We respect the privacy of our customers and take steps to protect your personal information. Please see our privacy policy for more information.